(1) The Business Will Be Sole Proprietorship
- Manage
- Control
- Supervise
- Start Up Cost
A sole proprietorship is chosen since it is one of the least expensive business structures to begin. Only one person owns a sole proprietorship business, the legal requirements involve simply registering a business name and obtaining any relevant licenses or permits that relate to the specific type of business.
Essentially, a sole proprietor business legally comes into existence when the business owner registers the business name and obtains any relevant business licenses.
Government Agencies for Registration
Companies Commission of Malaysia (SSM)
Menara SSM@Sentral
No 7, Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50623 Kuala Lumpur
Department of Commercial, Business Development and Licensing
Putrajaya Corporation (Ppj)
Kompleks Perbadanan Putrajaya
24, Persiaran Perdana
Presint 3, 62675 Putrajaya
Kumpulan Wang Simpanan Pekerja (EPF)
Bangunan KWSP
Jalan Raja Laut
50350 Kuala Lumpur
Pertubuhan Keselamatan Sosial (SOCSO)
Menara PERKESO,
281, Jalan Ampang,
50538 Kuala Lumpur
Business
Permit and Licenses
|
Amount
of Registration (RM)
|
Companies Commission of Malaysia (SSM)
-
Company Registration (Trade Name)
|
60.00
|
Putrajaya Corporation (Ppj)
- Premise
Rental
- Licence
|
250.00
|
Kumpulan Wang Simpanan Pekerja (EPF)
|
Free Registration
|
Pertubuhan Keselamatan Sosial (SOCSO)
|
Free Registration
|
12.2 Business Culture
(i) Operating hours from 9:00 am to 6:00 pm - Mondays to Saturdays
(ii) Day To Day Monitoring
The Inspector will monitor the employees’ attitude and performances, the laundry process, the consistency and on-going coaching and giving instructions to them.
The pick-up and delivery will start at 9:00 am from Monday to Saturday. The customers will contact us, since we are giving flyers to them and hanging banners in the area. The customer and the counter clerk will set-up the date of pick-up of laundry through telephone or cellphone, or at the time the customers (walk in) come to get the services. The customers will be charge RM10.00 for every delivery service made (within Putrajaya).
12.3 Manpower Requirements
(ii) Skills, Interests and Qualities
12.4 Organizational Structure
12.5 Jobs Description and Duties
(i) Operating hours from 9:00 am to 6:00 pm - Mondays to Saturdays
- Break time: 12:00 to 1:00 PM
(ii) Day To Day Monitoring
The Inspector will monitor the employees’ attitude and performances, the laundry process, the consistency and on-going coaching and giving instructions to them.
- Monitoring of Sales
- Inventory
- Delivery and Pick-up
The pick-up and delivery will start at 9:00 am from Monday to Saturday. The customers will contact us, since we are giving flyers to them and hanging banners in the area. The customer and the counter clerk will set-up the date of pick-up of laundry through telephone or cellphone, or at the time the customers (walk in) come to get the services. The customers will be charge RM10.00 for every delivery service made (within Putrajaya).
(iii) Customer’s Account Using Software System
The customer’s account will be the basis to track their location during the pick-up and delivery service. It contains the customer’s name, address, contact number, number of returned garments with the payments and other information using the system. It is necessary to have a better customer communication such as, scheduling or cancelling of bookings, automatic SMS, information about their payments without invoice during pickup or delivery.
It would be easier since it will link to the new technology that SUE's LAUNDRY have called Conveyor Belt. The process of pickup laundry service to the customers could be easier and faster. By using the system, within seconds the conveyor stops on the required slot near the counter which make pickup process more easier. As mention previously, the important of using the system instead of reduce the time; the information given could be used to analyse:
The customer’s account will be the basis to track their location during the pick-up and delivery service. It contains the customer’s name, address, contact number, number of returned garments with the payments and other information using the system. It is necessary to have a better customer communication such as, scheduling or cancelling of bookings, automatic SMS, information about their payments without invoice during pickup or delivery.
It would be easier since it will link to the new technology that SUE's LAUNDRY have called Conveyor Belt. The process of pickup laundry service to the customers could be easier and faster. By using the system, within seconds the conveyor stops on the required slot near the counter which make pickup process more easier. As mention previously, the important of using the system instead of reduce the time; the information given could be used to analyse:
- Which service that the customers prefer to get
- Who / Whom (customer) regularly used the services
- What time customers prefer to use the services (Festive season, etc)
- What time customer not prefer to show up (Office hour, etc)
- What types or laundry / gourmet that customer prefers to use the laundry services especially for Dry Cleaning Services
12.3 Manpower Requirements
(i) Physical Requirements
- Age must be 18-40 years old
- Workers without bending, crouching or walking restrictions
- No skin allergies
(ii) Skills, Interests and Qualities
- Must be Graduate / Certified Certificates of Housekeeping course
- Practical skills to operate and adjust machinery
- Good attention to detail
- Willingness to do repetitive work
- Ability to work methodically and follow instructions
- Willingness to work flexibly
- Good timekeeping skills
- Has the ability to count and measure accurately
12.4 Organizational Structure
12.5 Jobs Description and Duties
(i) Manager / Owner
(ii) Dispatcher
(iii) Inspector
(iv) Salesgirl
(v) Ground Workers (2 person max)
- Analyzing and recording all the transaction
- Prepare the Financial Statement
(ii) Dispatcher
- Deliver clean laundry, giving invoices and collect payments
- Market new customers along their routes
(iii) Inspector
- Check the finished laundry. If it needs rewashing or repressing, he sends it back to Ground Workers
- Sends some pieces to menders, who do repairs by hand or machine
- Collect all the items belonging to each customer
- Place the laundry in bags or bundles and attach invoices, which indicate how much money the customer owes
- Report all transaction to Manager / Owner (daily)
(iv) Salesgirl
- Serving for Coffee and Snack Corners
- Record all transaction of 'stock' - in and out
- Cashier
(v) Ground Workers (2 person max)
- Mark the laundries so that they can be returned to the appropriate customer. Usually remove loose buttons and mark items that need to be mended.
- Weigh laundry and place it in huge washing machines. Machine washers control the machine settings for each kind of material. This includes setting the proper temperature, washing speed and water and suds level and adding the right amount of bleaches and rinses. Make sure the laundry is washed and rinsed.
- The laundry then put in drying machines that tumble it dry. Some items, such as blankets and rugs, may be hung in heated rooms to dry.
- Fold and press the clean, dry laundry. Press when requested. May just fold and stack. Working on shirts, ruffled curtains, blankets, or other items that require special pressing and finishing. Use forms designed for certain parts of clothing, such as shirt sleeves, shirt collars, or the bodies of skirts for professional results . Also use hand irons to finish certain items that cannot be done on the forms. The finished items are then folded or placed on hangers.
12.6 Management Style
(i) Hiring Process
The applicants are required to submit their resume on the position that they are interested to apply for. The management will immediately evaluate and sort those applicants. And whoever passed in the next stage will be informed by means of a message on mobile phones. Each of them will undergo a brief interview to personally determine if they are fit physically and mentally to the position they were applying for and not only that but also to evaluate if they really have the skill and ability to stay at the business. And those who successfully overcome the process shall submit their requirements for legal purpose employment.
(ii) Safe Working Environment
Safe working environment keeps the employees free from any hazards and it complies with the law providing safeties especially to the business operated. There are safety precautions that should be apply, employees are segregated based on their assigned jobs. They are required to wear gloves and mask during the laundry process to avoid from skin irritations. They are allowed to wear comfortable dress attire so that it would not be hard for them to move freely. Personal hygiene is appropriate to avoid disease or any illness, especially for chemicals that contains strong solution.
(iii) Training
Before being hired, employees will undergo some sort of training for laundry process to evaluate if they have the capabilities required for the position, and to ensure that they will know how to properly do their jobs to give the customer the satisfactions they are looking for. They will be evaluated as necessary to test their working knowledge and improvements.
12.7 Motivating and Rewarding Employee
(i) Hiring Process
The applicants are required to submit their resume on the position that they are interested to apply for. The management will immediately evaluate and sort those applicants. And whoever passed in the next stage will be informed by means of a message on mobile phones. Each of them will undergo a brief interview to personally determine if they are fit physically and mentally to the position they were applying for and not only that but also to evaluate if they really have the skill and ability to stay at the business. And those who successfully overcome the process shall submit their requirements for legal purpose employment.
(ii) Safe Working Environment
Safe working environment keeps the employees free from any hazards and it complies with the law providing safeties especially to the business operated. There are safety precautions that should be apply, employees are segregated based on their assigned jobs. They are required to wear gloves and mask during the laundry process to avoid from skin irritations. They are allowed to wear comfortable dress attire so that it would not be hard for them to move freely. Personal hygiene is appropriate to avoid disease or any illness, especially for chemicals that contains strong solution.
(iii) Training
Before being hired, employees will undergo some sort of training for laundry process to evaluate if they have the capabilities required for the position, and to ensure that they will know how to properly do their jobs to give the customer the satisfactions they are looking for. They will be evaluated as necessary to test their working knowledge and improvements.
12.7 Motivating and Rewarding Employee
- Recognize and appreciate about the good things employees do
- Take a moment to celebrate like having a party
- Praise and recognize the star performers
- Recognize good effort, not just results
| Payrole Schedule (Fixed Rate) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Personnel | No. | Min Wage / Day (RM) | Working Days | Mothly Gross Pay | EPF | SOCSO | Total Deduction | Net Monthly Pay | ||
| ER | EE | ER | EE | |||||||
| Dispatcher | 1 | 50.00 | 26 | 1,300.00 | 169.00 | 143.00 | 21.85 | 6.25 | 149.25 | 1,150.75 |
| Inspector | 1 | 50.00 | 26 | 1,300.00 | 169.00 | 143.00 | 21.85 | 6.25 | 149.25 | 1,150.75 |
| Salesgirl | 1 | 50.00 | 26 | 1,300.00 | 169.00 | 143.00 | 21.85 | 6.25 | 149.25 | 1,150.75 |
| Ground Workers | 2 | 100.00 | 26 | 2,600.00 | 338.00 | 286.00 | 43.70 | 12.50 | 298.50 | 2,301.50 |
| TOTAL | 6,500.00 | 845.00 | 715.00 | 109.25 | 31.25 | 746.25 | 5,753.75 | |||
| TOTAL PER ANNUM | 78,000.00 | 10,140.00 | 8,580.00 | 1,311.00 | 375.00 | 8,955.00 | 69,045.00 | |||
| EMPLOYER'S CONTRIBUTION | 11,451.00 | |||||||||
| EMPLOYEE'S CONTRIBUTION | 8,955.00 |
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